Privacy Policy

Last updated: 8/7/2026

Chicago Carpet Revival (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

We may collect the following types of information when you visit our website, contact us, or use our services:

  • Contact details: Name, phone number, email address, service address.
  • Booking information: Service type, preferred dates/times, access instructions (such as gate codes or building entry details).
  • Payment information: Limited payment details processed through secure third-party providers (we do not store full card numbers on our servers).
  • Communication history: Messages, emails, and notes related to your inquiries and appointments.
  • Website usage data: Basic analytics about how you use our website (pages visited, time on site, browser type), often collected through cookies and similar technologies.

2. How we collect information

We collect information in a few ways:

Directly from you when you fill out forms, request a quote, book a service, or contact us.

Through our scheduling and invoicing tools (such as Jobber and similar service platforms).

Automatically, via cookies and analytics tools when you browse https://www.chicagocarpetrevival.com/, to help us understand and improve how visitors use our site.

3. How we use your information

We use your information to:

  • Provide and manage our services, including scheduling, confirming, and completing appointments.
  • Communicate with you about quotes, bookings, changes, reminders, and follow-ups.
  • Process payments and send invoices or receipts.
  • Improve our website, services, and customer experience through analytics and feedback.
  • Comply with legal obligations and respond to legitimate requests from authorities when required.

4. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Remember your preferences (for example, forms you’ve started).
  • Understand how visitors use our site so we can improve layout, content, and performance.

You can adjust your browser settings to refuse cookies or alert you when they are being used. Some parts of the site may not function as intended without cookies.

5. Sharing your information

We do not sell your personal information to third parties. We may share limited information with:

  • Service platforms (such as Jobber) that help us schedule, manage, and communicate about your appointments.
  • Payment processors that securely handle your payments.
  • Professional service providers (for example, IT or website support) who help us operate our business, under appropriate confidentiality and security obligations.

We share information only as needed to provide our services, operate our business, and meet legal or regulatory requirements.

6. Data security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure, including:

  • Using reputable third-party providers for scheduling and payment processing.
  • Limiting access to customer information to team members who need it to perform their job.
  • Using appropriate technical and organizational safeguards and updating them over time as best practices evolve.

While we strive to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. How long we keep your information

We keep your information for as long as it is reasonably needed to:

  • Provide services and maintain accurate records of your appointments.
  • Meet legal, tax, and accounting requirements.

When information is no longer needed, we aim to delete it or anonymize it within reasonable timeframes.

8. Your rights and choices

Depending on your location and applicable laws, you may have rights such as:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request that we delete certain information, subject to legal and operational requirements.
  • Opt-out: Ask us not to use your information for certain types of communications, such as marketing emails.

If you would like to exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling certain requests.

9. Third-party links and services

Our website and communications may include links to other websites or services (for example, scheduling or payment portals). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies when you visit their sites or use their services.

10. Children’s privacy

Our services and website are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review this policy periodically.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, or if you’d like to make a privacy-related request, you can contact us at: